TAC worker on phone and viewing computer

Phone Features and Instructions

Call Forwarding

Call forwarding allows you to forward your calls to another on-campus phone extension. (To program this feature on a speed dial button, you must have a digital phone and contact the TAC.) More details are available in the knowledge base article.

Call Hold

Your UNCW phone gives you the ability to place calls on hold without the use of a Hold Button. If your telephone has a Hold Button, it will work the same; but whether you have a Hold button or not, you can still use the Call Hold feature. View the knowledge base article for instructions.

Call Pickup (faculty/staff only)

The call pickup feature allows you to pick up other phones in your office from your phone and also to transfer such calls to the voicemail of the originally called number. To obtain this feature, contact the TAC.

Call Transfer

To transfer a call on a UNCW landline phone, follow the instructions in the knowledge base article.

Call Waiting

One call waiting beep means an on-campus call; two beeps means an outside party. There are two ways you can respond to a call waiting signal. View the knowledge base article for details.

Distinctive Ringing

With the UNCW telephone system, the type of ringing tells you where the call is coming from. View the knowledge base article for details.

Redial

You may use this feature from any phone by dialing *99. (To program this feature on a speed dial button, you must have a digital phone and contact the TAC).

Send all Calls to Voicemail

You may use this feature from any phone by following instructions below. (To program this feature on a speed dial button, you must have a digital phone and contact the TAC). More details are availble in the knowledge base article.

Unified Messaging / Voicemail

Unified Messaging (UM) is an assortment of messaging tools in one package that enhance communications. View Unified Messaging Details here.

Call-In Conferencing Service

This service feature allows individuals to initiate dial-in conference calls. View Conferencing Details here.