Dialing Instructions

Phone Help

Phone Features & Instructions

Conference Calling

Faxing (inbound)

Unified Messaging (Voicemail)

Dept. Phone Info
(for faculty/staff)

Res. Hall Phone Info

 

 

 

TAC worker on phone and viewing computer

Phone Features and Instructions

Call Forwarding

Call forwarding allows you to forward your calls to another on-campus phone extension. (If you want to program this feature on a speed dial button, you must have a digital phone and request it through the TAC at 962-4357.)

To activate:

  1. From your office phone, dial *33 and then the 5-digit extension where you wish to forward your calls.
  2. A stutter dial tone will confirm activation.

To deactivate:

  1. From your office phone, dial #33.
  2. A stutter dial tone will confirm deactivation of call forwarding.

Call Hold

Your UNCW telephone gives you the ability to place calls on hold without the use of a Hold Button. Of course, if your telephone has a Hold Button, it will work the same; but whether you have a Hold button or not, you can still use the CALL HOLD feature.

To Put a Call on Hold:

  1. Depress the switchhook and listen for dial tone. Always get dial tone before dialing a code when you have a party on the line.
  2. Dial the call hold code *55; listen for dial tone. Dial tone will disappear after 8 seconds.
  3. Lay the handset down. That's all there is to it. Your call is held. Your first party will be held until you return to the held call.

To Return to a Held Call:

  1. Hang up. Your telephone will ring.
  2. Answer and resume conversation. Your held party is back on the line.

Call Pickup (faculty/staff only)

The call pickup feature allows you to pick up other phones in your office from your phone and also to transfer such calls to the voicemail of the originally called number.

  • To obtain this feature, contact the TAC at 962-4357.
  • For additional information on this feature, contact Yvonne Brown at 962-4019.

Call Transfer

  1. Depress the switchhook and listen for dial tone.
  2. Dial the number of the party to whom you wish to transfer call.
  3. When third party answers, announce call. You may announce the call to the third party in private. Your first party is still excluded from the call. After announcing the call depress the switchhook again for 3-way call.
  4. Hang up. When you hang up, the other two parties will be connected. Your call is transferred. NOTE: If the third party's line is busy or if their telephone is not answered, just depress the switchhook and you will be reconnected immediately.

Call Waiting

When you are talking on the phone and someone calls you, you will hear a beep in your handset. This is a call waiting signal. Only you can hear the beep. The number of beeps tells you whether an inside or outside caller is waiting on your line.

  • One beep means an on-campus call.
  • Two beeps means an outside party is waiting on your line.

When you hear a call waiting signal, the person calling you hears a normal ringing tone with a short beep at the end of each ring. This beep alerts them that you have heard the call waiting signal and that they should wait for you to answer.

There are two ways you can respond to a call waiting signal:

  • Hang up to end your present conversation. Your phone will then ring. When you answer, you will be connected with the waiting caller.
  • You can put your present call on hold and answer the waiting call. To put a call on hold, depress the switchhook and dial *55 and you will be connected to the incoming call. When you end your conversation and hang up, your phone will ring and you will be connected to the original caller.

Distinctive Ringing

Sometimes it is useful to know if a call is coming from on campus or off campus. With the UNCW telephone system, the type of ringing tells you where the call is coming from:

  • One ring repeated every few seconds means an on campus party is calling.
  • Two short rings repeated every few seconds tells you an off campus party is calling.
  • Three short rings repeated every few seconds indicates a callback.

Redial

You may use this feature from any phone by following the instructions below. (If you want to program this feature on a speed dial button, you must have a digital phone and request it through the TAC at 962-4357).

  • Redial last number: dial *99

Send all Calls to Voicemail

You may use this feature from any phone by following the instructions below. (If you want to program this feature on a speed dial button, you must have a digital phone and request it through the TAC at 962-4357).

To activate:

  1. From your office phone, dial *77.
  2. A stutter dial tone will confirm activation.

To deactivate:

  1. From your office phone, dial #77.
  2. A stutter dial tone will confirm deactivation.

Unified Messaging / Voicemail

Unified Messaging (UM) is an assortment of messaging tools in one package that enhance communications and productivity.

Meet-Me-Conferencing Service

This is a service feature that allows individuals to initiate their own dial-in conference calls.

 


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