Friday, April 02, 2004

Wilmington, N.C.—Frank Holland, general manager of operations for Microsoft Corporation, will address “Frictionless Operations at Microsoft” at 7:30 p.m. Wednesday, April 14 in Cameron Auditorium at the campus of the University of North Carolina at Wilmington. The event is free and open to the public. It is a part of the festivities celebrating the installation of Rosemary DePaolo as chancellor of UNCW. The UNCW Cameron School of Business and Information Technology Systems Division are co-sponsoring this lecture. A reception follows the lecture in Cameron Hall, Room 104.

Holland is responsible for the 1,600 people who manage the software company’s sales program execution and supply chain solutions for the enterprise, small and medium business, developer, IT professional and PC manufacturing customers. Microsoft Operations uses technology extensively to enable frictionless pre-sales, marketing and contract-to-cash transactions for its customers. This group is accountable for licensing and invoicing most of the $35 Billion of Microsoft’s revenue. Through the use of .NET web services, smart clients and Windows-based third party applications such as Siebel and SAP, Microsoft has built a showcase for integrated customer, vendor and partner business-to-business transactions. A large part of Holland’s responsibilities include strategy setting for how the operations group creates the next generation of low-cost, high-touch transaction experiences for its customer base.



Microsoft Operations has operations centers in Reno, Nevada; Dublin, Ireland, and Singapore. The program design and strategy groups are led by teams in Redmond, Wash. Information technology priorities are largely set by strategic leaders in Redmond working closely with their product development and sales counterparts. Holland spends much of his time talking with other operations executives and CIOs about how they can create state of the art transaction processing environments using highly leveraged competencies managed by channel or manufacturing business partners.



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Media Contacts: Liz Hosier at 910/962-3557 or John Marts at 910/962-3071. For the most updated information about the installation events, visit www.uncw.edu/chancellor/installation/.

If unable to attend the evening lecture, media are welcome to cover the 4 p.m. session with UNCW students in attendance.