UNCW: Student Accounts

The quickest and easiest method of payment is made online via E-bill. Mastercard and Visa credit/debit cards are accepted as well as online checks from a checking or savings account. Invalid account numbers entered in online payment methods will be charged a return check fee charge of $25.00. Please be sure you enter your account numbers correctly. Payments made through the E-bill system are posted immediately to the students account. Cash or check payments can be made at the Cashier's window in the Warwick Center. Due to increasing risks associated with credit cards, these payments cannot be accepted over the telephone or in the Cashier's office.. There is a student computer station set up outside of the Cashier's office for the student to make credit card payments.

Payment Plans

UNCW has a payment plan option set up through Sallie Mae Tuition Payment Plan which allows parents/students to make monthly payments rather than pay all at once. For more information please visit our Sallie Mae Web Page .

Contacting Students Policy

The Student Accounts Office uses e-mail to contact any student with a balance. The student may also set up reminders and be reminded as well through the E-bill system. It is the students responsibility to check their UNCW e-mail on a regular basis to prevent any problems with their account.

Previously Billed Amounts

The Previously Billed Balance equals your total charges less total payments before the transactions itemized on your current bill.

Expected Financial Aid

Please confirm on SeaNet the accepted financial aid will pay your full balance due. If your aid is sufficient (enough to cover your balance) you do not have to do anything with your bill. (Classes will NOT be dropped, no registration holds, etc,.) If your aid is NOT sufficient, you will be responsible to pay any amount not covered by your financial aid. If your aid has not been approved/authorized, you will need to pay in full by the due date. If financial aid is awarded later, a refund is sent to the checking or savings account that you have set up in the E-bill system.

Unwanted Financial Aid

If a FAFSA has been completed & you listed UNCW's school code 002984 on the FAFSA, then UNCW processed financial aid for you. The Office of Scholarships & Financial Aid office applies the awarded amounts toward your account. It is up to you to contact the Office of Scholarships & Financial Aid to let them know you do not want to receive the awarded amounts.

Office of Scholarships & Financial Aid or you may contact them at 910-962-3177.

Financial Aid not applied

You must contact the Office of Scholarships & Financial Aid. If your financial aid is not posted on your bill there is a reason why it is not. You must contact the Office of Scholarships & Financial Aid office because they will have all of the documentation regarding your loans, grants or scholarships. (910-962-3177)

Financial Aid Refunds

All student refunds will be distributed via E-bill. Please be sure your permanent address is valid and that you have set up a payment profile with the preference of having refunds issued to it. In the event that you do not set a profile up a check will be issued. Checks may only be picked up on Friday from 2:00 p.m. until 4:00 p.m. there will be no exceptions made.

Changes to the charges on my student account

Payment is required for the current account balance. A refund will be issued to the student E-refund account if any changes to the charges have been made by the responsible department.

Late Payment Charges

If classes have been cancelled for non-payment and the student re-registers after the drop/add period; a late registration fee of $75.00 will be charged to the student account.

Registration and Billing Schedule:

Note: If classes are full when the student tries to register, the student can contact their professors to try and get added back in the class, or show up the first day of class to see if the professor will add them to the class.

After the end of the drop/add period for a term, the student must complete a re-instatement form and bring it to the Cashier’s Office with payment for the total of the classes that were cancelled along with a $75 penalty charge. The students must then take the signed re-instatement form from the Cashier’s Office to the Registrar's Office to officially have class(es) re-instated.

After cancellation of classes for regular registration for a term, the student will need to report to the Dean's Office for any consideration and will be handled on a case-by-case basis with regard to the status of payment or financial aid. Should the student be allowed to re-register, a $75.00 penalty will be assessed by Student Accounts.

Mandatory and Ed/Tech Fees

These fees are determined by the UNCW Board of Govenors and are applied to all registered students. Please view the Tuition and Fees rate Schedule for the allocation breakdown.

Residency Changes

If a residency appeal decision has not been reached by the due date it is the students responsibility to pay the full out-of state tuition amount to avoid class cancellation. If the student is later granted in-state residency a refund will be issued to the E-refund account. All questions regarding residency should be directed to the Admissions department.

Tuition Refund

Complete withdrawals processed after the drop/add period listed in our Registration and Billing Schedule, will be refunded according to the Tuition Refund Schedule.

If you are dropping a course prior to the end of the drop/add period and you have paid your tuition, then a refund will be generated. Students dropping courses after the end of the drop/add period will not be refunded.

Please note: Tuition refunds are not available after the end of drop/add for the Summer months.

Hope Scholarship or Lifetime Learning Tax Information

Your IRS form 1098-T will be mailed to your permanent address on file. You may also view your tax information online through SeaNet. Choose Student Information and Registration Access, then choose the link to your IRS Form 1098-T information and select the appropriate tax year. For general information you may wish to view IRS publication 970 to be used in completing form 8863 for education credits. (Form 8863 uses information from form 1098.T). Or you can visit our 1098-T Tax Information Frequently asked questions website.

International Student Tax Information

Your IRS form 1042-S will be mailed to your local address on your student account February 28. For more information you may wish to view IRS Publication 515.

Address Changes

Address changes can be made through SeaNet or online at the Registrar's Office website. Incorrect address information can delay or prevent important mailings, such as tax forms or important messages from reaching you. Please check your account to make sure we have the proper mailing address.

Student Accounts and Seahawk Bucks$ Account

The Seahawk Bucks$ Account and the Student Account are two separate accounts. You can not use your Seahawk buck$ dollars to pay for charges on your student account. The two accounts are currently handled separately and distinctly. For questions regarding your Seahawk Buck$ accounts please contact Auxiliary Services. You may also reach them at 910-962-3560.

1098 T Tax Information

A 1098-T form will be mailed to students in late January to the student’s permanent address on file with the University. Visit the 1098 T FAQ page for more information. 1098 T

E-bill Information

PAPER BILLS ELIMINATED

All students with an outstanding balance will recieve an e-mail notification to their University e-mail account stating that their E-bill is available online to view and print. Currently enrolled students that have a balance due (shown as "Pay this amount" on the E-bill) will receive an e-mail notice from Studentaccounts@uncw.edu that an E-bill is available for viewing. When you recieve the notice, you can access your bill via the SeaNet portal. You are responsible for checking your e-mail for your electronic bill notification and for making your payment on time.

Setting up E-Refunds

Enter SeaNet/E-Bill - https://ebill.uncw.edu/C20231_tsa/web/login.jsp

In the Quick View Section on the opening E-bill screen select ‘Create A Refund Profile’

If you have already entered a checking or savings account ‘Payment Profile’ select the checking or savings account where the refund is to be deposited. Click the checkbox that says “Refund Option – please check here if you would like refunds to be deposited into this account.” Finished.
If you have NOT already entered a checking or savings Payment Profile enter your bank account information and click the checkbox that says “Refund Option – please check here if you would like refunds to be deposited into this account.” Finished.

Note: Refund accounts will only be used for refunds. Student Accounts will not use this account for payments unless it is initiated by the student or authorized user.

Note: The refunds are direct deposited into the checking or savings account that is

specified.

Choosing not to use E-Refunds

ALL students are strongly encouraged to use E-refund as it is safe, easy, and the fastest way to get your refund. Students that do not set up an E-refund profile will eventually be issued a paper check which must be picked up during specific hours at the Cashier’s Office. Paper check refunds will be processed after all E-refunds, so delays should be expected.

Types of Accounts you can use

Refunds will be directly deposited into the checking or savings account that is setup in E-bill. Bank account numbers must be entered during the E-refund setup process. Refunds cannot be sent to credit or debit cards even if the refund is the result of an overpayment using your credit or debit card.

Higher One Discontinued

UNC Wilmington will no longer be affiliated with HigherOne. The student can continue to use the Higher One account as a normal bank account and can thus continue to use this account to make E-bill payments. All banking questions related to a student’s HigherOne account should be made directly to HigherOne at 866-309-7454. Refunds will not be issued directly to the HigherOne card as it is considered a debit/credit card.

Refunds to Parents?

Only students have the option to setup the E-refund account. However, parents and students should coordinate whether the refund should go to the student or parent and setup the appropriate bank account in E-bill. E-refunds will be sent to the bank account setup in E-bill regardless of the name on the account.

Instructions for profile set up:

Click on the e-bill logo at the top of the page to get into the new e-bill system.Your login information is your UNCW student ID number and your current 6 digit SeaNet pin number.
Select the "My Profiles" tab at the top of the page.
Set up your Payment Profile for quick access to saved payment methods you can use to pay your account.
Set up your authorized users page. The tab is located at the top of all of the pages. This provides access to parents, grandparents, or anyone who you want to have access to your account information. If you do not pay your bill yourself then this is an important part of the set up process. Authorized users will be able to view, pay and receive email notification of due dates and reminders on your billing activity. They may also print a copy of your current bill.
Congratulations! You have completed E-bill set up and are ready to use this process to view, print and pay your bills.

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