Front entrance on the UNCW campus

Conference Sessions

Paper or Plastic?

How does your department receive revenue receipts? Did you know that UNCW accepts credit cards in person or online for products or services? Find out how your department can do this while maximizing efficiency, improving customer service and keeping your employees engaged. Learn what you need to know to begin credit card acceptance, who to contact and which forms to use. This session will answer your questions and more as you go through each procedural step and learn the new policy and security requirements. 



  Azalea Room A, Fisher University Union

Jan Riemersma


With 29 years of state service and experience, Jan has served as the University Controller for the past 14 years.

Heather Iannucci

Associate Controller

Working for the University for the past five years, Heather’s primary responsibility is Financial Reporting.  She manages a team of seven, including Billing, Tax, Financial Reporting, NCAS/CI, Fixed Assets, and Debt Service.

Robin Swart Kee

Accounting/Controller’s Office


With over 20 years of non-profit accounting experience, Robin has been with UNCW for the past five years and currently works in the Controller’s office.

Carole Wilson

Financial Systems

Currently serving as the Banner Finance Systems Accountant, Carole has worked in Financial Systems for almost nine years.  She is also the System Administrator for TouchNet, UNCW’s online credit card payment system.

Nadine Flint

Director, Student Accounts & Cashier Office

Having been with UNCW for over eight years, Nadine currently works as the Director for Student Accounts and the Cashier’s Office.  She is responsible for operations in three areas; Student Accounts, Collections, and University Receipting.



Risk Management Beyond Insurance & What Comes After the Crash

This session will include a smorgasbord/summary/overview of risk management’s functions and services and how it relates to you, the campus support staff.  As requested, a portion of the session will explore the question, what comes after the crash?  Topics include reporting the accident, collecting the correct information and determination of liability.   


  Azalea Room B, Fisher University Union
Pamela Elliott
Loss Control/Insurance Analyst
Pamela joined the UNCW family in 2009 as a member of the EH&S team.  Working to help- expand the integration of risk management into the operational practices within UNCW, she now works for the Institutional Risk Management Department.  Having worked for two of the largest national and international insurers, she came to UNCW with over 20 years of experience in insurance and risk management from the private sector.
Stan Harts
Environmental Health & Safety Director
Stan is ultimately responsible for leading the safety and health of the university community.  His knowledge is broad based from fundamental OSHA compliance, environmental compliance, sustainability as well as incident management and emergency response.  He received his Bachelors and Masters degrees in Geology from the University of North Carolina Wilmington and is an Associate Safety Professional (ASP), a Certified Public Manager (CPM) and a Licensed Professional Geologist in the state of North Carolina.


Facilities Who & AiMing Higher

An informational session on the overall Facilities operation and the services provided to campus.  Attendees can expect to walk away with knowledge on special projects, campus construction, maintenance and operations.  Next, attendees will learn "how to" request work orders from Facilities.   From the customer request to the ledger:  campus users will be instructed on how to enter a customer request in AiM and follow through with how charges end up in their departmental accounting.   This session is designed to give an overview to those just getting started with AiM and expose veteran users to additional query functionality. 



  Masonboro Island Room, Fisher Student Center

Ed Shuford

Director, Project Management

Having worked for UNCW for eight years, Ed manages a team of five project managers.  This team, using their expertise in engineering and CAD, maintain campus maps, floor plans, and survey maps, as well as overseeing all special projects on campus for renovations and small construction less than $500K. 

Tom Freshwater

Director, Physical Plant

Working as the Director of Physical Plant, Tom has been with UNCW for seven years.  He oversees maintenance operations, housekeeping, garage, and landscaping staff.

Ellen Boyd

Work Control Manager

Part of the UNCW team for the past seven years, Ellen is the AiM trainer with extensive knowledge of university maintenance and shop liaison.




Career Banding 101

Are you unsure how SPA job classification and pay are determined?  This session will provide an overview of Career Banding followed by a Q & A session to ensure better understanding of North Carolina’s job classification system.




  Wrightsville Beach  Room, Fisher Student Center

Denise Matroni

Classification/Comp Analyst

Since August, 2008, Denise has served as a HR consultant, classification and compensation analyst at UNCW. Prior to UNCW, she has over 30 years in human resources as a compensation analyst. She holds a bachelor’s degree in Business from the University of Missouri- Columbia. She is certified from two professional organizations as a Classification and Compensation Professional (CCP) and as a Senior Human Resources Professional (SPHR). She currently serves as a member of the University of North Carolina SPA Human Resources Advisor Board that provides support, review and recommendations on issues related to SPA classifications and compensation.



Navigating Change in the Workplace

This interactive session will introduce you to 7 Dynamics of Change and how to have the most success in responding to change in your professional life.




  Long Leaf Pine room, Fisher University Union

Liz Grimes

Director of Employee Relations & Staff Development, Human Resources

Prior to coming to UNCW in 2000, Liz was a Staff Development Coordinator with the North Carolina Department of Health & Human Services.  Liz earned her Bachelor of Arts degree in Psychology from Hope College and her Master of Social Work from the University of Illinois at Chicago.  Liz is a Licensed Clinical Social Worker.



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