Staff Development & Training: Staff Training

 

Supervisors & Managers

Frontline Leadership Development I - Foundations of Supervision*

A two day course focusing on developing core supervisory competencies.  This course emphasizes the essentials of leadership in general and specific to the role as it relates to UNCW.

*This session is a pre-requisite for FLD II, III and IV.

REGISTER
(Please note: You are only required to register for the first session of FLD as we will automatically register you for the sessions that follow). If you choose the number 1 date, then the following sessions will also correspond to the number 1 dates listed. If you choose the number 2 dates, then the following sessions will also correspond to the number 2 dates listed.

 

Date

TBD

Time(s)

1:00 - 4:30 pm (first day) 

8:30 - 4:30 pm (second day)

Location

TBD

Facilitator

Human Resources

Cost There are seven modules presented in the four sessions of Frontline Leadership Development. Each module costs $40 to cover participant materials, licensing fees and additional materials. Your department will be IDI'd a one time non refundable fee of $280 to cover the four sessions.

 

Frontline Leadership Development II* - Performance Management

Picking right up where Frontline Leadership Development I left off, this session focuses specifically on “Setting Performance Expectations” and “Reviewing Performance Progress.  Learners are introduced to the performance cycle and connect the need to set effective expectations with achieving the organization's goals and strategies. Leaders share challenges that they have faced in setting expectations discussions and learn the purpose of setting expectations discussions: achieving understanding, alignment, and agreement.   Additionally, learners identify the reasons leaders and the people who report to them dread appraisals. They discuss what's in it for the leader and the individual to have progress reviews and how review discussions support the achievement of organizational business goals and strategies.

* This session is a pre-requisite for FLD III and IV.

REGISTER
(Please note: You are only required to register for the first session of FLD as we will automatically register you for the sessions that follow)

 

Date

TBD (Taught in two different sessions)

Time(s) 8:30 am  - 11:30 am
Location

TBD

Facilitator

Human Resources

Cost There are seven modules presented in the four sessions of Frontline Leadership Development. Each module costs $40 to cover participant materials, licensing fees and additional materials. Your department will be IDI'd a one time non refundable fee of $280 to cover the four sessions.

 

Frontline Leadership Development III* - The Successful Leader

Continuing on with the Frontline Leadership Development series, this session focuses the learner on Adaptive Leadership and Coaching for Success.  Learners are introduced to a method for adapting their leadership approach. Working in teams, they determine which interaction process skills are most important for different types of discussions.  Additionally, leaders review personal tendencies typically seen in the workplace and the opportunities/challenges those behaviors present.  Leaders are introduced to a robust job aid and discuss how to use this tool to achieve their objective for different types of discussions. Working in teams, learners plan a strategy for adapting their leadership approach that considers both the individual's and leader's personal tendencies.  Finally, learners discuss the three types of coaching: coaching for success, coaching for improvement, and managing performance problems. They discuss the benefits of coaching for success, identify opportunities to proactively coach members of their work groups, and learn the coaching process.

* This session is a pre-requisite for FLD IV.

REGISTER
(Please note: You are only required to register for the first session of FLD as we will automatically register you for the sessions that follow)

 

Date

TBD (Taught in two different sessions)

Time(s) 8:30 am  - 11:30 am
Location

TBD

Facilitator

Human Resources

Cost There are seven modules presented in the four sessions of Frontline Leadership Development. Each module costs $40 to cover participant materials, licensing fees and additional materials. Your department will be IDI'd a one time non refundable fee of $280 to cover the four sessions.

 

Frontine Leadership Development IV - Coaching for Improvement

The last in the four part series, this module looks at Coaching for Improvement and Managing Performance Problems.  In this session, learners explore the challenges of an improvement discussion from both the leader’s and employee’s perspectives. They identify a performance or work-habit problem they are facing, and the importance of addressing it quickly and effectively. Learners review the coaching process relative to a performance improvement situation.  Learners identify effective and ineffective approaches when coaching for improvement. They analyze a positive model of a performance improvement discussion and provide feedback on the leader’s skills.  Learners discuss the importance of ongoing coaching—observation, measurement, feedback, and support—in an improvement situation. Using the STAR format, learners practice providing feedback with specific performance measures.  Wrapping up the session, the participants discuss the paths a person’s performance can take after a performance problems discussion: continued decline, immediate improvement, or “mixed results.

* This session is a pre-requisite for the Public Managers Program.

REGISTER
(Please note: You are only required to register for the first session of FLD as we will automatically register you for the sessions that follow)

 

Date

TBD (Taught in two different sessions)

Time(s) 8:30 am  - 11:30 am
Location

TBD

Facilitator

Human Resources

Cost There are seven modules presented in the four sessions of Frontline Leadership Development. Each module costs $40 to cover participant materials, licensing fees and additional materials. Your department will be IDI'd a one time non refundable fee of $280 to cover the four sessions.

 

Successful Performance Management

This course prepares supervisors and managers to create conditions for their employees’ success on the job. Topics include, developing employee work plans, coaching, providing feedback and conducting performance evaluations.

REGISTER

 

Date

Contact Jim Figliolia for details

Time(s) 3:00 – 5:00
Location

TBD

Facilitator

TBD

 

Managing Effective Performance (MEP)

Program:          SMD
Section:            408

This program is for middle managers (those who supervise supervisors); professionals who have program management responsibilities but who may not supervise employees directly; and supervisors of professional staff. Managing Effective Performance replaces Supervision for Managers and Professionals (SMP) and is a pre-requisite for NC Certified Public Manager program. Managing Effective Performance provides participants with strategies to effectively carry out the leadership aspects of the management role. Courses concentrate on applying leadership processes to facilitate the effective performance of individual employees and work teams. Completion of an online Situational Leadership module is required prior to attending any of the three classroom sessions. Successful completion of the program requires full participation in the online module and all three sequential classroom sessions as well as passing an online examination.

Important Course Information:  Courses are taught in two-day sessions. There are three classroom sessions, typically scheduled with one or two weeks between the sessions. The exam is available to participants online for a two-week period beginning one week following the last classroom session. Total program time averages 48 hours (including time spent online for the Situational Leadership module, final exam, and other out of class assignments). The online coursework is completed by participants prior to the second session of each course.

Special Note: Registration for this program is handled through your agency’s training coordinator.For more information contact Joan Davis at (919)733-6865; email: joan.davis@osp.nc.gov.

 

Duration

48 hours (Time estimated includes classroom and online requirements)

Time(s) 9:00 - 5:00 pm
Location

Various - Please check the website

Enrollment Maxium of 24; Minium of 16
Cost $295.00
Facilitator

Kathi Parker & Susan Adams

 

Certified Public Manager Program

Are you taking the necessary steps to be the best manager you can be? If you are a state government middle manager who has successfully completed:

1. Supervision for Managers/Professionals, Managing Effective Performance, Fundamentals of Management or Introduction to Supervision (scoring 90 or better on the final exam);
2. The Equal Employment Opportunity Institute; and
3.  Performance Management or Interaction Management, then this is the program for you

The Certified Public Manager (CPM) Program is a structured curriculum that provides an in-depth, comprehensive, competency-based, developmental program for middle managers from state government agencies and universities. The program consists of the Management Development Planning Workshop (MDPW), 8 courses (not including the prerequisites); each delivered in 2-1/2 day sessions over a two-year period with the completion of an individual project. The CPM Program is authorized under the auspices of the National Certified Public Manager Consortium to designate those who successfully complete all program requirements as Certified Public Managers. The cost for this program is $1200, paid over 2 fiscal years of $600 each year. For more information contact: Jean Waters at (919) 733-9677; email: jean.waters@osp.nc.gov, or visit the website:  www.osp.state.nc.us.

EEOI The Equal Employment Opportunity Institute

More and more organizations are finding themselves involved in the litigation process because they have not trained their managers and supervisors to understand their responsibilities under the employment laws. The Equal Employment Opportunity Institute (EEOI) is designed with the latest information needed to help managers and supervisors understand federal and state equal employment opportunity laws, affirmative action, and how they apply to daily work situations. Managers and supervisors will also receive information to help them work more effectively with a diverse workforce and discover how to build an inclusive work environment free from discrimination. This is a mandated course for all state government managers and supervisors under House Bill 959 and G.S. 126.16.1. The course is 1-1/2 days in length and is conducted throughout North Carolina. For scheduled dates, locations, and additional information, visit our website

http://www.osp.state.nc.us/Develop/HRD/mgrsup/mgrindex.html or call Heather Evans at: (919) 733-2601, email: heather.evans@osp.nc.gov. Special Note: Registration for this course is handled through your agency’s EEOI Coordinator. https://www.formsite.com/waters/form789800950/secure_index.html

Please click here to see schedule.

 


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