100 " SMART" Classrooms!

In cooperation with the Division of Academic Affairs, the Center for Teaching Excellence, and the Division of Student Affairs, the Client Technology Services department delivers a wide range of technologies and support services. Ensuring that the faculty has access to quality equipment, which is built into the network, is essential to the delivery of technology-enhanced instruction.  The Classroom Technology Assistance Plan will enable UNCW to purchase, maintain and install multi-media equipment far more efficiently.

The demand for access to high-end multi-media equipment, media production support and specialized technical assistance is escalating at UNCW.  Faculty members at UNCW who are attempting to integrate instructional technology into their classroom instruction are demanding an organized response to providing networked audiovisual equipment. The Classroom Technology Assistance Plan was established in response to these needs as a means of assisting deans and department chairs with the initial cost and support of such equipment.  The equipment configuration installed in classrooms is established by the Committee on A/V Media Services.  The adopted standards are reviewed annually.

Technology Assistance Center

(910) 962-4357 - To report problems. 

(7:30am-8:00pm, Monday-Thursday
7:30am-5:30pm, Friday )

TAC (Technology Assistance Center) will create a Remedy Support Ticket, taking all the proper information - Building, Room Number, brief description of problem, person reporting problem, email and phone numbers.  TAC will page Client Technology Services Consultants with the information.  Client Technology Services Consultant(s) will respond to all reported Remedy Support Tickets.

What is Remedy?  

Remedy is a call tracking software package that has enabled Information Technology Systems to automate its support processes by increasing productivity and effectiveness.  Each technology request or reported incident is entered into the system and is assigned a unique number, which we call a ticket, to be used to track the incident.

What does Remedy mean to you?
The Web interface of Remedy allows Faculty and Staff to submit new tickets/requests, check the status of current tickets, view prior tickets including solutions, and fill out surveys based on the level of service received.

How do I get to the Remedy Web interface?
http://remedy.uncw.edu/
(Use your domain/email Username and Password to log in)