two students on laptops in library

Shared Mailboxes (Formerly MEPF's)

What is a Shared Mailbox?

A shared mailbox is a feature of Office 365 that allows organizations to share information via Outlook and/or Office 365 email. With a shared mailbox, a group can have a group email address and can view and reply to the emails without logging into a separate account.

Request a Shared Mailbox

To request a shared mailbox, send an email to the TAC at and provide answers to the following questions (Note: Student Orgs, see panel at right):

  1. What do you want the folder name to be?
  2. What do you want the email address to be? (1. and 2. can be the same)
  3. Who needs to have permissions to this folder and what permissions do they need?
    • Editor - Create, read, modify and delete all items and files.
    • Author - Create and read items and files, and modify and delete items and files you create.
    • Reviewer - Read items and files only.
    • Contributor - Create items and files only. The contents of the folder do not appear.
    • None - Use this as the default permission when you want to limit the folder audience to only users you specifically add to the Name/Role.
  4. Who needs "Send As " Permissions?
    This allows the person replying to a message to send a message as the shared mailbox account name instead of sending from their personal account. For example, a message could be sent on behalf of the Technology Assistance Center.

How to Access / Use a Shared Mailbox

  • Windows - Click here for info in the ITS knowledge base.
  • Macintosh - Click here for info in the ITS knowledge base.
  • Office 365 email - Click here for info in the ITS knowledge base.

Questions or Problems? Contact the Technology Assistance Center (TAC)