1. |
Implement 5 areas of cost avoidance or savings that make a tangible contribution to the ITSD budget. |
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| 2. | Ensure that each member of the division has a professional development roadmap with some definable milestones. Ensure that 100% of the staff actively participates in ongoing, significant professional growth through a number of professional development activities in their respective fields of technical competency or through progress towards an academic degree. | |
| 3. | Provide 99% availability and currency of service level for all critical applications to include Remedy, Banner applications, e-mail, voice and data networks, SeaPort, HR Online, Pinnacle, RMS, DARS, Payment Gateway, Cognos UpFront, plus production Oracle Databases. Establish service level agreements (SLA) to serve as a form of measure. | |
| 4. | Provide for ubiquitous computing to our community of scholars by promoting e-branding and enhance university operations by implementing 10 information technology initiatives. | |
| 5. |
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| 6. | Enhance customer satisfaction by responding to all trouble tickets within 2 business hours and resolving within 24 business hours. Definition of responding includes engaging in some level of dialog with a client. If client is unreachable, initiating contact by both voice-mail and e-mail. Customer acceptance will define problem resolution. | |
| 7. | Promote campus giving by requesting 100% participation in the annual fund. | |
| 8. |
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| 9. | Promote and support a powerful learning experience by assessing the infusion of information technology in teaching and learning by responding to students needs through ECAR Student Survey feedback, student engagement with the division and collaboration with other constituent groups across campus. |
Printable version of this document:
ITSD Key Performance Indicators: 2007-08 (pdf)
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