All events held in the Kenan Auditorium are required to be ticketed events. The Kenan Box Office provides tickets and/or tickets sales for all events held in the building, as well as for other events at other venues where ticketed admission is desired.
BOX OFFICE HOURS are from 10am until 6pm Monday through Friday during the academic year (mid-August through June). Summer hours are noon until 5pm Monday through Friday. The Box Office is not open on weekends and holidays except when there are performances on those days. On performance days, the Box Office opens one hour before the house opens.
Patrons and guests can purchase tickets in person, by telephone (910-962-3500 or 800-732-3643), by FAX, (910-962-7008) or through mail order (The Kenan Auditorium Box Office, 601 South College Road, Wilmington, NC 28403-5966). The Box Office accepts cash, personal checks made out to UNCW, MasterCard and Visa.
The University charges a commission/administrative fee of $1.50 per ticket sold. This includes sales commission, ticket stock, printing costs, and administrative costs.
TICKET PACKAGING OPTIONS are available, including multiple price options, discounts for certain age groups (such as senior citizens or students) or associations, group/bulk sales, and so forth. As the packaging options offer varying degrees of support, service, and cost, the Renter is expected to contact the Box Office Manager (Christy Grantham, 910-062-3931, or granthamc@uncw.edu) to determine the ticketing option most suitable for a specific event. The final decision on all ticketing options will be made by the Auditorium Director.
All sales are final. The Kenan Auditorium has a "No Exchanges/No Refunds" policy. Requests for refunds will be forwarded to the Renter/Renting organization. In the event of a cancellation, the Renter/Renting Organization will be responsible for all refunds.
RECORDS AND REPORTS will be provided by the Box Office Manager for each performance. For no additional fee, one copy of the patron mailing list can be provided if requested. Please contact the Box Office Manager for the availability and pricing of additional copies or additional reports.
Receipts for cash, credit card and check sales are deposited at the end of each business day into a University Trust Fund. A University check will be issued within thirty (30) days of the last performance in the amount of gross sales, less expenses, based on the Box Office final report for ticket sales.
