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Front Desk Office Assistant

Front Desk Office Assistant Position Description

The Front Desk Office Assistant is a part-time staff member based out of the Office of Housing and Residence Life. The Front Desk Office Assistant holds an hourly appointment to provide loaner keys to residents, serve as a role model to UNCW, provide customer service as a representative of the Office of Housing and Residence Life and assist with daily administrative tasks established by professional HRL staff.

Application now available: Click here

Academic Eligibility

  • Student staff members are required to have and maintain a 2.5 GPA.
  • Housing and Residence Life Office Assistants must be in good conduct standing with the university.


  • Must demonstrate excellent communication and customer service skills.
  • Must be committed to successful teamwork with the entire Housing & Residence Life staff.
  • Must demonstrate the ability to work under time constraints or with a schedule.
  • Must be dependable, absences from a scheduled shift must be requested in advance with the exception of illness or emergencies.

Job Responsibilities

  • Provide customer service to students, parents and staff in the Office of Housing & Residence Life which may include but is not limited to:
    • Answering phones
    • Filing
    • Freshman Orientation/Seahawk Saturday/Move-In Day
    • Seasonal Mailings
    • General office duties as assigned
  • Key Runner duties which include meeting residents at the front desk of the respective building and follow proper procedures to verify the resident’s identity and check out the appropriate resident key.
  • Assist Assignments Coordinators as needed with the assignments process and entering student information into database.
  • Applicant is expected to maintain confidentiality in regards to information about employees, information received from other staff members, or information discussed as staff.
  • Present professional appearance and attitude at all times and maintain a high level of customer service. As a representative of the Office of Housing & Residence Life and UNCW, the Front Desk Office Assistant is expected to be a positive role model at all times.
  • Other duties as assigned by the Front Desk Supervisor and Office Staff.

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