Web Video Help

Missing or Outdated Software. UNCW's Department of Media Production uses Flash 10 software and QuickTime 7 software for web distribution of video. The most common problem we see is users that do not have the QuickTime 7 or Flash 10. Often times users have either QuickTime or Flash but do not have the current versions. We recommend unninstalling and reinstalling Flash or QuickTime if you are having issues. Note that simply upgrading often times doesn't work.

Slow Internet or Network Connection. This site is optimized for broadband subscribers, streaming video is simply not effective over low speed internet connections. Dial-up users may not be able to view the content. Busy networks can also lead to a poor experience; if you are downloading other files wait until you are done before attempting to view content. We offer QuickTime playable download links to most of our files, if you are on network to slow to support streaming you may download the file to your harddrive for viewing.

Lack of Patience. Please be patient while videos are loading, they usually load in less than 5 seconds but depending on your computer, network conditions and server load it can take up to 30 seconds to begin playing. Clicking multiple times will only add furthr delay. Busy events such as graduation will usually require extended wait times.

When Downloading a file it opens in your browser Depending on your browser and configuration your computer may attempt to view the download link in your browser. It's better to right click on the download link and choose "Save Link As" (or equivelant).

When Downloading a file it opens in your browser. Depending on your browser and configuration your computer may attempt to view the download link in your browser. It's better to right click on the download link and choose "Save Link As" (or equivelant).

Android devices (Live Streams) Requires Adobe Flash player and the default web browser. For Gingerbread OS use Flash 10 or higher for Android. For Ice Cream Sandwich OS use 11.1 or higher for Android. Plugins must be enabled by follwing these steps: open the browser --> go into settings --> advanced and check 'enable plugins'.

iOS Support (Live Streams) iOS 4.3 and above is supported. Please be patient it may take a few moments for the content to load.

Accessing content over WiFi (Live Streams) The quality of the video will degrade based on the number of people accessing the video on a specific wireless access point(WAP). Also, a your distance from a WAP can severely affect their signal quality and thus negatively affect the video quality as well.

Cellular Network The quality of the video will be dependent upon signal quality, the number of people connected to a specific cell tower and its available bandwidth. It is not recommended to watch streaming content over a cellular network. Please be aware that streaming content consumes significant data and depending on your carrier you may exceed a data cap without notification.


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