Our room scheduling system utilizes name tags and a room chart so that staff and fellow tutors know which tutors are meeting in which rooms throughout the day. When you arrive for a tutoring session, follow these basic procedures.
- Greet the Front Desk staff and look on the board for your room assignment.
- If conducting an online tutoring session, retrieve camera & headset from credenza.
- Check your mailbox in the workroom to retrieve your door card and any mail.
- Go to assigned tutoring room and hang your door card.
- Open TT on the laptop provided. Sign-in to TT, log-in for work, then open the appointment.
- Open the "Tutee Assessment Rubric" found on LS Tutor Resource page
- DO NOT assume that your tutee is absent just because their log-in time does not appear on your laptop. It is the tutor's responsibility to go to the lobby at the top of the hour to see if tutee is present.
- Go to the lobby to greet your tutee:
- Make sure the tutee signed-in. If not, have tutee sign-in BEFORE going back to the tutoring room.
- If it's the first session with the tutee, make sure tutee completed the "Tutee Intake Form"
- Conduct your tutoring session (if it's the first session, have tutee complete "Tutor/Tutee Agreement).
- Attempt to seamlessly incorporate study strategies into the session.
- End the session at least 5 minutes early; input and save session notes in TutorTrac.
- Tutors should not log-in or *log-out for the tutee. Only verify Center and Subject.
- Exception: IF tutee forgets to Log-Out, tutor will input “Time Out” in TT
- Exception: Online Appointments: tutor needs to Log-In & Log-Out for tutee
- Tutee Option to Notify Instructor of Visit through TT: two options:
- Tutor inputs notification info: Ask tutee if he/she wants instructor notified—enter “yes” or “no” in the drop-down menu in your TT notes; OR
- Tutee inputs notification info when he/she logs out in the lobby.
- If it is the first session with tutee, at the end of the session:
- Walk with tutee to front desk.
- Submit Tutor/Tutee Agreement slip to Front Desk Staff.
- Confirm tutee’s scheduling status with Front Desk Staff.
- Sign and Submit the “Gold Ticket” (IF tutee gave you the ticket).
- If your tutee is a NO SHOW, just close the appointment – DO NOT ENTER ANY NOTES. If you enter notes, TutorTrac will automatically mark the tutee as ATTENDED.
- If this was an online session, return camera and headset to credenza.
- If you do not immediately have another appointment, log-out of work and exit out of TutorTrac.
- Check out with front desk staff and let them know if any of your tutees were "no-shows."
A list of these procedures will also be available in each tutoring room.
Report any problems to the front staff or LS Coordinator.