University Learning Center

Tutee Attendance Policy

When a student makes an appointment online, the ULC Appointment Attendance Policy appears on the screen. In addition, the tutor should also make the policy clear to the tutee at the first tutoring session via the Tutor/Tutee Agreement or otherwise.

Keep in mind that the below attendance policy applies to all ULC Services that require appointments (Learning Services, Study Skills, Math Services, and the Writing Center). For this reason, a tutee could be removed from your schedule for various reasons.

Consequences for tutee when tutee misses appointments:

A. Initial Appointment

If a tutee misses the initial appointment THEN any future appointments will be removed from that tutor's schedule by the next day.

  • Tutee is still eligible to make other appointments
  • Tutee is still eligible for Math Lab, Writing Lab, SI sessions

B. Recurring Appointments (The following concerns a tutee who has a recurring appointment with the same tutor)

  • Tutee's 1st missed appointment (but not the initial appointment):
    • No penalty (IF the ULC is contacted 24 hours in advance); however, tutee is sent an email reminding him/her of the ULC cancellation policy and warning tutee that he/she will be removed if he/she misses a 2nd appointment.
  • "No Show": missing an appointment and making no effort to contact the ULC will count as a "No Show" = immediate removal from
    • That specific tutor's schedule
    • That specific subject [i.e. PSY 105]
      • Tutee is still eligible
        • to make appointments
        • for Math Lab, Writing Lab, SI session
  • Tutee's 2nd missed appointment with the same tutor:
    • Tutee is sent an email stating that he/she has been removed from
    • That specific tutor's schedule for the rest of the semester
    • That specific subject [i.e. PSY 105] for the rest of the semester
      • Tutee is still eligible
        • to make appointments in other subjects
        • for Math Lab, Writing Lab, SI sessions
C. All ULC appointments (The following concerns a tutee who has appointments scheduled with multiple ULC tutors)

Tutee's 3rd missed ULC appointment:

  • Tutee is sent an email stating that he/she has been removed from ALL ULC tutoring appointments
  • Tutee is manually removed from ALL appointments for Learning Services, Math Services, and Writing Center for the rest of the semester
    • Tutee is still eligible for Math Lab, Writing Lab, and SI sessions

*Tutee has the option to appeal by meeting with the appropriate ULC coordinator. The coordinator can decide to make the tutee active again. If a student is reinstated, he/she must then make new appointments.

    Notification of Tutee Cancellation

    *If a tutee cancels, the cancellation notification will only come to the tutor via an email from TutorTrac. For this reason, a tutor MUST check his/her UNCW email daily and frequently, as updates may occur as late as one hour before the appointment. ALWAYS check your email before coming to the ULC office.

    Tutee-initiated Changes

    1. It is the tutee's responsibility to make any changes to their schedule. Even if a tutee asks you to do so, you, the tutor, are not permitted to make any changes (cancellations, alterations, etc) to the tutee's schedule.
    2. When a tutee chooses to no longer receive tutoring, make sure to notify the front desk staff of this change. This is necessary in order to keep TT information current and accurate.

    Tutee "No Show"

    A tutee has a 15 minute window to arrive for his/her tutoring session. After the 15 minute window, if the tutee does not show up, it is counted as a missed appointment. After the 15 minute period, the tutor will clock out of work. Regardless of whether a tutee shows or not, the tutor will be paid for those 15 minutes.