Resources for Web Content Managers

The best and quickest way to get answers, assistance and troubleshooting service is to send a request via the TAC. This will create a work ticket and will be placed into our work queue. It will be given a priority, a time limit for response or resolution, and will provide you a method to track the issue and its progress.

When bypassing the ITSRequest system, work tickets are created on your behalf whenever ITS can move them from an e-mail inbox. This could delay your request by hours or days. Putting in a ticket with the TAC via the web begins the process of getting an answer for you without a lot of back and forth.

AskTAC is our self-service knowledge base. We recommend you try that first!

For quick questions or ongoing discussions, call us, e-mail us or send a FAX.

Andrea Arbogast, Webmaster: 2-7205, arbogasta
Lynn Allen, Web Support Technician: 2-2899, allenl
Jonathan Graves, Web Applications Programmer: 2-2495, gravesj
FAX: 910-962-4067

Call or send an e-mail to the Webmaster or the Web support team for these issues:

Questions about a Web project you are working on right now
Request to check-in a Web page we have currently checked out
Clarification of policies or procedures
Help with formulating your idea, asking if something is possible, or passing on a brilliant new idea

Call or send an e-mail to University Relations for these issues:

Questions about a new website or URL
Clarification of policies or procedures
Discussion of a new concept or recommendations about marketing and communications (i.e., "What is the best way to.....?")
Volunteering for Beta Testing or Focus Groups