<h1>Contact Us</h1>

The best and quickest way to get answers, assistance and troubleshooting service is to send a request via the TAC. This will create a work ticket and will be placed into our work queue. It will be given a priority, a time limit for response or resolution, and will provide you a method to track the issue and its progress.

When bypassing the ITSRequest system, work tickets are created on your behalf whenever ITS can move them from an e-mail inbox. This could delay your request by hours or days. Putting in a ticket with the TAC via the web begins the process of getting an answer for you without a lot of back and forth.

AskTAC is our self-service knowledge base. We recommend you try that first!

For quick questions or ongoing discussions, call us, e-mail us or send a FAX.

  • Andrea Arbogast, Webmaster: 2-7205, arbogasta
  • Lynn Allen, Web Support Technician: 2-2899, allenl
  • Jonathan Graves, Web Applications Programmer: 2-2495, gravesj
  • FAX: 910-962-4067

Call or send an e-mail to the Webmaster or the Web support team for these issues:

  • Questions about a Web project you are working on right now
  • Request to check-in a Web page we have currently checked out
  • Clarification of policies or procedures
  • Help with formulating your idea, asking if something is possible, or passing on a brilliant new idea

Call or send an e-mail to University Relations for these issues:

  • Questions about a new website or URL
  • Clarification of policies or procedures
  • Discussion of a new concept or recommendations about marketing and communications (i.e., "What is the best way to.....?")
  • Volunteering for Beta Testing or Focus Groups

Enter an ITSRequest to the Technology Assistance Center (TAC) for these issues:

  • All other Web publishing issues
  • Permissions for Web folders
  • Repair of your website, links, applications, errors
  • Issues involving Web applications such as TealVision, SelectSurvey, etc.
  • Questions, ideas, suggestions, and opportunities
  • Adobe Contribute issues
  • Troubleshooting
  • Instructions and how-to information

Check the Web Content Manager Community wiki and help documents for these issues:

  • Best practices
  • Tips and Tricks
  • Frequently Asked Questions
  • Plans for future development in Web content and publishing
  • Training
  • Resources
  • Forms and Documents
  • Sharing knowledge with your fellow content managers

 


UNC Wilmington | 601 S. College Road, Wilmington NC 28403 | 910.962.3000 | About this Site | Copyright Notice | Feedback | Page maintained by:  L. Allen[ allenl AT uncw DOT edu ]