students in randall on computers

GET HELP

Online Support

Have technology questions? Find answers in our ITS self-service knowledge base, available 24/7. You may also enter service requests via our ITS Service Catalog.

Live Support 

Both walk-in and phone support are available at UNCW's help desk: the Technology Assistance Center (TAC). We are located in Randall Library on the first floor. You can also get repairs for computers and iPhone screens at TAC Repairs, located next to the TAC.

** NEW** Chat with the TAC!  
This summer we have begun our newest customer service initiative in piloting chat functionality at the TAC. As we pilot this new feature, chat will have limited hours, with expanded hours coming soon. Interested in chat support? Check us out at uncw.edu/tac by selecting the “Chat Available” button, located underneath “Popular Quicklinks.” Please note: If chat is unavailable, the button will state “Chat Unavailable.”

Training

We offer hundreds of free online books and courses through Skillport Computer Based Training (CBT). Check out your many options!