Making Changes to Benefits with a Life Event

Each year during Open Enrollment, you can make changes to your NCFlex pre-tax benefits for the upcoming plan year or re-enroll in your Flexible Spending Accounts. Open Enrollment for 2027 will be held October 12 - 30, 2026. Curious about making changes outside of Open Enrollment? Aside from Open Enrollment, you can only make changes to NCFlex benefits with a Qualifying Life Event (QLE) unless you are a new hire or are newly eligible. If you experience a QLE, you have 30 days to change your benefits. Non-university employees can make NCFlex benefit changes in eBenefits. Meanwhile, university employees can change NCFlex benefits by logging into Empyrean. Each platform also has a customer service number than can help you make changes. For non-university employees, the number is 855-859-0966. University employees should call 833-862-1490 for assistance. Changes may be limited and must correspond with the event. Documentation may be required. Learn more by reviewing the NCFlex Required Documentation for Qualifying Life Events guide. Reach out to your HR team if you are unsure if your event qualifies or email us at ncflex@nc.gov.