Frequently Asked Questions

1. What is my student campus address?

2. What is my departmental address?

3. How do I know if I have a package?

4. What services can I receive at Seahawk Mail?

5. What is the cost of using the fax service at Seahawk Mail?

6. How do I forward my mail or change my address?

7. Are campus boxes (mailboxes) mandatory?

8. Can I get a campus box if I am a grad student, a student seeking a second degree, a commuter student living off campus, or a university faculty or staff member?

9. Why do I need a Customs Form to mail packages internationally?

10. Where can I drop off my mail on campus?

11. Does Seahawk Mail deliver to the residence halls?

12. What is the safest way to send monetary gifts?

1.  What is my student campus address?

To receive mail to your UNCW campus box, it must be addressed as follows:

Student's Complete Name
UNCW Station - CB #_ _  _  _  _
601 South College Road
Wilmington NC 28407 -  _  _  _  _

CB# =  Campus Box Number (your mailbox number)

Use the last 4 digits of your campus box number in the UNCW zip code + 4.


* Please note that UNCW has been assigned a unique zip code for incoming student mail. This zip code, 28407, is to be included on all incoming student mail.

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2.  What is my departmental address?

DEPARTMENT MAIL
All university departments should use the following address format for incoming United States Postal Service mail:

Att: Name
UNCW - Department Name
601 S. College Rd.

Wilmington, NC 28403-xxxx (department mail code)

Special note for non-USPS shipments:
* Since private carriers such as UPS and Fed Ex deliver directly to university departments, these shipments must include the department street address, room number and contact name.

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3. How do I know if I have a package?

Seahawk Mail notifies students by e-mail to come to the mail window located in the Fisher University Union to sign for and receive their package. E-mail notifications are generated weekly until your package is picked up. If your package is not picked up after the fourth e-mail notification, the package will be returned to the sender as "unclaimed."

Students can also access the Seahawk Mail Package Notification System to view packages that are ready to be picked up.

When picking up your package, please present your UNCW One Card for identification to the postal window clerk.

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4.  What services can I receive at Seahawk Mail?

  • You may bring mail and packages to Seahawk Mail, located on the ground floor of the Fisher University Union
  • Various mailing containers are available for purchase.  USPS Express Mail and Priority Mail boxes and envelopes are free of charge. 
  • UPS drop-off services
  • Fax service
  • Money orders

The Seahawk Mail center only accepts cash, checks with proper I.D., or UNCW One Card Seahawk Buck$. We are not set up to accommodate debit or credit cards at this time; however, ATM machines are located in the Warwick center breezeway.

UNCW departments may use Seahawk Mail for all of their shipping needs. However, departments must provide their fund number for each mail piece. Seahawk Mail delivers and picks up all incoming USPS mail and intra-campus mail to departments daily, dependent upon department needs and requirements.  Department mailing is for university business only.

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5. What is the cost of using the fax service at Seahawk Mail?

Fax number for UNCW Seahawk Mail- (910) 962-3693 

Please include the student's full name and campus box number on all faxed info.

FAX Service Cost / Fees
Cover sheets Free of charge
Local and toll-free numbers $1.00 per page
Long distance numbers $2.00 for the first page, and
$1.00 per page thereafter
International numbers $3.00 for the first page,
$1.00 per page thereafter, and
A phone charge would apply varying with duration and locations.
Receiving incoming faxes
(A notice is promptly put into the student's post office box.)
$1.00 per page,
No charge for cover sheets

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6. How do I forward my mail or change my address?

You must come to the Seahawk Mail window or complete the online forwarding form to have your mail forwarded to your new address.

The mail forwarding form must be completed if a student participates in any of the following programs or if these certain situations arise in a semester:

  • Study abroad
  • Student teaching
  • Internship
  • Exchange program
  • Not enrolled or returning for the semester
  • Withdraw
  • Emergency medical leave
  • Graduating

Upon return, students need to notify Seahawk Mail and receive a new campus box assignment.

Students who graduate, or who will not return to UNCW, will have personal U.S. Postal Service (USPS) first-class mail forwarded for one year and magazines/newspapers forwarded for 60 days. To avoid the delays in forwarding mail, notify anyone sending mail to your UNCW campus box of your new address.

Seahawk Mail is allowed to forward only U.S. Postal Service (USPS) packages, letters, newspapers and magazines. We are not allowed to forward FedEx or UPS mail or parcels. All FedEx or UPS packages will be returned to the sender if not picked up.

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7. Are campus boxes (mailboxes) mandatory?

UNCW campus boxes are mandatory if

  • you reside on campus, or
  • you have a freshman status (whether you live on or off campus) at the university, or
  • you are an international student.

Other students are not required to have a campus box; however, they may rent a campus box if they prefer to receive their mail on campus. (See next question.)

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8. Can I get a campus box (mailbox) if I am a grad student, a student seeking a second degree, a commuter student living off campus, or a university faculty or staff member?

Yes. Commuter students, grad students, students seeking a second degree and faculty/staff are welcome to rent a campus box at Seahawk Mail. Simply come to the Seahawk Mail postal window, and we will assist you in renting a box.

Additional information may be found at:

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9. Why do I need a Customs Form to mail packages internationally?

Customs forms are required to ship any packages overseas in order for the package to clear customs. Contract Postal Units can no longer accept international mail pieces with handwritten custom forms. Customs forms must be prepared and printed online before bringing your mail to Seahawk Mail. To access the online customs forms, go to the Seahawk Mail Forms website.

Go to https://www.usps.com/ship/customs-forms.htm to find out more information.

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10. Where can I drop off my mail on campus?

The Seahawk Mail Center is located in the Fisher University Union on the first floor.

There are also U. S. postal collection boxes located throughout the campus where you can also drop off mail. Postal collection boxes are strictly for letters with stamps affixed and destinations off campus ONLY. Under no circumstances should mail that needs to be metered or intra-campus mail be deposited in the collection boxes.

Departmental intra-campus mail may be deposited in the special mail slot located at Seahawk Mail, next to the ADA window.

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11. Does Seahawk Mail deliver parcels to the residence halls?

No,  for the safety of our students, all parcels are delivered to the Seahawk Mail Center, located in the Fisher University Union. Seahawk Mail does not deliver packages to residence halls.

Seahawk Mail notifies the students by e-mail to come to the mail window located in the Fisher University Union to sign for and receive their package. Students can also access the Seahawk Mail Package Notification System to view packages that are ready to be picked up.

Special assistance is available upon request for those with special needs.

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12. What is the safest way to send monetary gifts?

Seahawk Mail recommends that you use checks or USPS money orders rather than cash when sending monetary gifts. Money orders can be bought or cashed at Seahawk Mail or any other post office and provide a safe way of ensuring that gifts are received.

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UNC Wilmington | 601 S. College Road, Wilmington NC 28403 | 910.962.3000 | About this Site | Copyright Notice | Feedback | Page maintained by:  V. Pyrtle [ pyrtlev AT uncw DOT edu ]