UNCW

ACADEMIC AFFAIRS

POLICY ON WRITTEN STUDENT COMPLAINTS

Policy:

Directives from the United States Department of Education and SACS principles 4.5 and 3.13.3 require institutions of higher education to establish procedures for resolving student complaints.  Compliance requires the maintenance of records related to all written complaints from students along with a log recording a summary of the complaint, the person or office charged to resolve the complaint, and the resolution or actions taken in response to the complaint.  A written complaint from a student received by an office for redirection to another appropriate office becomes the responsibility of the receiving office.

Records associated with the written complaint along with information included in the log that contain personally identifiable information about students may be subject to the federal Family Educational Rights and Privacy Act of 1974 and should be protected against improper disclosure.

These records and log are subject to examination or review by the United States Department of Education and the Southern Association of Colleges and Schools Commission on Colleges.

 

Definition of Written Student Complaint:

Complaints are expressions of dissatisfaction or formal allegations against the university, its units, its faculty, and its students. Complaints covered by this policy include those directly addressing some element of the UNCW mission. Examples would include grade appeals, academic dishonesty, sexual misconduct, harassment and discrimination, disability, residency, financial aid, and those issues specifically identified in the university's grievance policies listed below.

 

Units Required to Maintain Logs:

Cameron School of Business
Center for Marine Science
College of Arts and Sciences
College of Health and Human Services
Division of Business Affairs
Division of Student Affairs
Enrollment Management (Registrar, University College, and Financial Aid and Veterans Benefits)
Graduate School and Research

Honors Scholars College

Information Technology Systems
Institutional Diversity and Inclusion
Internal Audit
International Programs
Isaac Bear Early College Liaison
Randall Library
Watson School of Education

 

Grievance Policies:

 

References:

Approved, Provost and Vice Chancellor for Academic  Affairs, March 8, 2012

 


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