The quickest and easiest method of payment is made online via SeaNet. Both Mastercard and Visa credit/debit cards are accepted on SeaNet as well as online checks from a checking or savings account. Payments on SeaNet immediately post to the student's account. Cash or check payments can be made at the Cashier's window in King Hall. Due to increasing risks associated with credit cards, credit card payments are not accepted over the telephone. Two computer stations have been set up in the Student Accounts office for you to make credit card payments via Seanet. You may also pay by credit card by accessing Seanet and logging in from any internet capable computer.
2. Is there a payment plan available for my Tuition and Fees?
UNCW has a payment plan option set up through Sallie Mae Tuition Pay which allows parents/students to make monthly payments rather than pay all at once. For more information please visit: Sallie Mae Tuition
Pay .
3. If I do not receive a bill, will the University contact me regarding the balance on my account?
The Student Accounts Office uses e-mail to contact any student with a balance. It is the responsibility of the student to check their e-mail on a regular basis to prevent any problems with their account.
4. Why do I get a bill one semester and not all semesters?
Students that pre-register for classes will receive a hard copy bill mailed to their primary address unless a billing address is noted on the account. (Addresses can be updated by the student on SeaNet) Students that register for classes during the regular registration period will NOT receive a hard copy bill. These students are expected to view their charges on SeaNet and make payment by the end of the drop/add period. These dates are noted on our payment due date schedule.
5. Why do I have previously billed amount on my statement?
The previously billed balance equals your total charges less total payments before the transactions itemized on your current bill. The detail of previous transactions can be viewed on SeaNet.
FINANCIAL AID
6. I am expecting financial aid to cover my current bill balance. What should I do?
Please confirm on SeaNet that the accepted financial aid will pay your full balance due. If your aid is sufficient (enough to cover your balance) you do not have to do anything with your bill. (Classes will NOT be dropped, No registration holds, etc.). If your aid is NOT sufficient, make payment for any amount not covered by your financial aid. If your financial aid has not yet been approved/authorized, you need to pay in full by the due date. If financial aid is awarded later, a refund is sent to the student's Higher One account.
7. I did not want financial aid so why is it applied to my bill?
If a FAFSA has been completed & you listed UNCW's school code 002984 on the FAFSA, then UNCW processed financial aid for you. The Financial Aid & Veteran's Affairs office applies the awarded amounts to your account. It is up to you to let them know you do not want the awarded amounts. Financial Aid & Veteran's Affairs Office
or you may contact them at 910-962-3177.
8. I applied for financial aid but it is not shown on my bill. What do I need to do?
You must contact the Financial Aid & Veteran's Affairs Office . If your financial aid is not posted on your bill there is a reason why it is not. You must contact the Financial Aid & Veteran's Affairs Office because they have all of the documentation regarding your loans, grants or scholarships. (910-962-3177)
MISCELLANEOUS
9. Can I use my Seahawk Buck$ Account to pay my Student Account?
You can not use Seahawk buck$ dollars to pay for charges on your student Account. The two accounts are currently handled separately and distinctly. For questions regarding your Seahawk Buck$ account please contact
Auxiliary Services. You may also reach them at 910-962-3560.
10. What should I do with my Higher One/Seahawk Card?
The Higher One/Seahawk Card is used by the University to provide refunds to Students. For more information please visit:
http://www.uncw.edu/ba/accounting/student_accounts/documents/SeahawkCardInfowatermark_006.doc
11. I am planning on dropping a class(es) or meal plan but have not yet been able to so (registration period is closed). How much should I pay?
Payment needs to be made for the current account balance. A refund is issued to the student through their Higher One account once the class or meal plan is removed by the responsible department and credited to the account.
12. What is the late payment charge?
If classes have been cancelled for non-payment and the student re-registers after the drop/add period in the Fall or Spring semesters; a late registration fee of $75.00 will be charged to the student account.
13. What are Mandatory and Ed/Tech Fees?
These are fees that are determined by the UNCW Board of Govenors and applied to all registered students. Please view Tuition and Fees Rate Schedule for the fees allocation.
14. I am expecting a residency change but it has not yet been reflected, how much should I pay?
If a residency appeal has not been decided it is the student's responsibility to pay the full out-of-state amount by the bill due date to avoid class cancellation. If the student is later granted in-state status, a refund will be remitted to the student's Higher One Account.
