Dialing Instructions

Phone Help

Phone Features

Conference Calling

Faxing (Inbound)

Voicemail

Dept. Phone Info

Res. Hall Phone Info

 

TAC worker on phone and viewing computer

Phone Features and Instructions

Call Forwarding

Call forwarding allows you to forward your calls to another on-campus phone extension. (To program this feature on a speed dial button, you must have a digital phone and contact the TAC.)

To activate: From your office phone, dial *33 and then the 5-digit extension where you wish to forward your calls. A stutter tone confirms activation.
To deactivate: From your office phone, dial #33. A stutter tone confirms deactivation.

Call Hold

Your UNCW phone gives you the ability to place calls on hold without the use of a Hold Button. If your telephone has a Hold Button, it will work the same; but whether you have a Hold button or not, you can still use the Call Hold feature.

To Put a Call on Hold:

  • Depress the switchhook and listen for dial tone. Always get dial tone before dialing a code when you have a party on the line.
  • Dial the call hold code *55; listen for dial tone.
  • Lay the handset down. Your first party will be held until you return.

To Return to a Held Call:

  • Hang up. Your telephone will ring. Answer and resume conversation.

Call Pickup (faculty/staff only)

The call pickup feature allows you to pick up other phones in your office from your phone and also to transfer such calls to the voicemail of the originally called number.

Call Transfer

  • Depress the switchhook and listen for dial tone.
  • Dial the number of the party to whom you wish to transfer call.
  • When third party answers, announce call. You may announce the call to the third party in private. Your first party is still excluded from the call. After announcing the call depress the switchhook again for 3-way call.
  • Hang up. When you hang up, the other two parties will be connected. Your call is transferred. NOTE: If the third party's line is busy or if their telephone is not answered, depress the switchhook and you will be reconnected immediately.

Call Waiting

One call waiting beep means an on-campus call; two beeps means an outside party. There are two ways you can respond to a call waiting signal:

  • Hang up to end your present conversation. Your phone will then ring. Answer it to be connected with the waiting caller.
  • You can put your present call on hold and answer the waiting call. To put a call on hold, depress the switchhook and dial *55 and you will be connected to the incoming call. When you end your conversation and hang up, your phone will ring and you will be connected to the original caller.

Distinctive Ringing

With the UNCW telephone system, the type of ringing tells you where the call is coming from:

  • One ring repeated every few seconds means an on campus party is calling.
  • Two short rings repeated every few seconds tells you an off campus party is calling.
  • Three short rings repeated every few seconds indicates a callback.

Redial

You may use this feature from any phone by dialing *99. (To program this feature on a speed dial button, you must have a digital phone and contact the TAC).

Send all Calls to Voicemail

You may use this feature from any phone by following instructions below. (To program this feature on a speed dial button, you must have a digital phone and contact the TAC).

To activate: From your office phone, dial *77. A stutter tone confirms activation.
To deactivate: From your office phone, dial #77. A stutter tone confirms deactivation.

Unified Messaging / Voicemail

Unified Messaging (UM) is an assortment of messaging tools in one package that enhance communications. View Unified Messaging Details here.

Call-In Conferencing Service

This service feature allows individuals to initiate dial-in conference calls. View Conferencing Details here

 


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