FAQs for hawkwifi

General

  1. What are the "credentials" for hawkwifi?
  2. Why did UNCW switch networks?
  3. What is the difference between uncwwifi (the previous wireless network) and hawkwifi?
  4. What aspects of hawkwifi are handled in-house vs. vendor?
  5. Why can’t I access the Internet when I am locked out of my account?

Performance

  1. Why is hawkwifi so slow?
  2. Why is hawkwifi always dropping?
  3. Why do I have to log in so often?
  4. Why do I have to keep turning my device off and on again?
  5. What doesn’t work on hawkwifi?
  6. What’s the deal with Chromebooks on hawkwifi?

Mac Specific

  1. How do I get my Mac to stop connecting to seahawkguest first?
  2. Which Apple computers need special instructions to connect to the network? (Mac iOS 10.6.8, etc.)

Improvements

  1. What has ITS done to improve hawkwifi?

Gaming Devices

  1. How can I get my PS3 to work in my residence hall?

 

Answers:

  1. What are the "credentials" for hawkwifi?
    A client’s credentials are his/her UNCW email username and password.

  2. Why did UNCW switch networks?
    The decision to switch was based primarily on allowing us to leverage our newly deployed 802.11n capable access points. These access points have greater speed and capacity, but the network has to have certain security features in place in order to utilize these faster speeds. This new network also permits greater security for wireless clients. It is in the university’s best interest to have a standards based secure network, which we now have.

  3. What is the difference between uncwwifi (the previous wireless network) and hawkwifi?

    Security, authentication and speed. Hawkwifi is more secure, leveraging a much more robust encryption algorithm. Hawkwifi can also take advantage of greater capacity and speed on the new access points.

  4. What aspects of hawkwifi are handled in-house vs. vendor?
    All aspects of hawkwifi are handled in house, but our configurations are checked by Cisco engineers to ensure that we have the best and most secure configuration available for our environment.

  5. Why can’t I access the Internet when I am locked out of my account?
    Hawkwifi leverages UNCW accounts (email/ mySeaport accounts) to grant access. If your account is disabled or locked, (or in any setting other than normal), you will not be allowed access to hawkwifi.

  6. Why is hawkwifi so slow?

    Technically, the hawkwifi network itself is not slower than our previous wireless network (uncwwifi). The slowness taking place is due to the following reasons:

    There is an overwhelming presence of wireless devices this year which were nonexistent last year. Specifically, there are 7,000+ more wireless devices in the average week this year compared to last year.Wireless is a “shared bandwidth” technology, which means that each person is getting a portion of the bandwidth based on the number of devices attached to the same access point.

    There are many things that can cause interference (and network slowness) within a wireless network. Bluetooth devices, microwaves, cordless phones, and wireless game controllers are a few examples.

    A new network has been implemented that allows 802.11n capable devices to travel at greater speeds. We are currently in the process of upgrading buildings that do not have compatible access points to 802.11n access points which will allow you to fully take advantage of this new technology.

  7. Why is hawkwifi always dropping?
    Connection dropping is a very complex issue. We are currently working to address coverage and connection dropping with the addition of more access points, configuration changes and the relocation of access points.

  8. Why do I have to log in so often?
    Typically, this is an issue with the credentials not being cached or saved. In order to resolve this problem, the box needs to be checked that says “Save these credentials,” “remember me” or a similar option. For additional help, contact the TAC (910-962-4357 or tac@uncw.edu).

  9. Why do I have to keep turning my device off and on again?

    This issue has been traced back to machines coming back from being “asleep.” Most notably this problem occurs in Macs since they do not natively disable this feature. Also, there have been numerous reports of Apple devices having issues connecting to wireless networks after going to sleep, not just at UNCW but on other networks as well.

  10. What doesn’t work on hawkwifi?
    Devices that do not support the 802.1X security standard will not work on hawkwifi. These are usually personal devices. There is a legacy network now in place for devices that don’t support 802.1X. If you would like to connect your device to this legacy network, contact the TAC (910-962-4357 or tac@uncw.edu).

  11. What’s the deal with Chromebooks on hawkwifi?
    Chromebooks do not work well with enterprise (802.1X) networks. We are currently looking into the issue. At present, there is no solution.

  12. How do I get my Mac to stop connecting to seahawkguest first?
    To resolve this issue, you can either remove seahawkguest from the list of preferred networks and/or move hawkwifi to be a higher priority on the list. For additional help, contact the TAC (910-962-4357 or tac@uncw.edu).

  13. Which Apple computers need special instructions to connect to the network? (Mac iOS 10.6.8, etc.)
    Mac devices with OS X Leopard and Snow Leopard (10.5 and 10.6) have special instructions, as they require a profile to be created (either a system profile or a user profile). This is because enterprise network support was first supported in OS X 10.5, but was not a polished solution until OS X 10.7 (Lion). 

  14. What has ITS done to improve hawkwifi?

    While some people are experiencing issues, we have been working continuously to ensure that hawkwifi is as stable as possible. We have incorporated help from resources on several continents and leveraged specialists from four Fortune 500 companies. Numerous man-hours have been devoted to making sure that issues get resolved as quickly as possible.

    Since implementing hawkwifi, ITS has:
  1. How can I get my PS3 to work in my residence hall?

    Specific info per residence hall:

    — Residents in Belk, Galloway, Apartments, Suites, Schwartz, Honors, International, Hewlett-Graham, Cornerstone and Seahawk Crossing: Any wired network location in these hallsshould work. (See connection instructions below.)

    — Residents in Seahawk Village and Seahawk Landing: Any wired network location in the common rooms should work. (See connection instructions below.)

    Connection Instructions for your PS3 located here: www.uncw.edu/gaming

    NOTE: If your PS3 does not work after following the instructions at the link above, please submit a new TAC ticket with detailed location information for the PS3. Ticket may be submitted via the ITS Request System or by contacting the TAC (910-962-4357 or tac@uncw.edu).

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