Who do I contact in case I have an issue?

Contact the Technology Assistance Center (TAC) located in Randall Library for any issues. Please see their contact information at www.uncw.edu/tac. To submit a Remedy ticket please send an e-mail to TAC (tac@uncw.edu).

How do I get a course shell?

Courses entered into Banner will normally be populated in Blackboard Learn within 24 hours. If you are looking to add a non-banner course, it will be necessary for you to submit a request to TAC via an e-mail (tac@uncw.edu).

Who gets an account on Blackboard Learn?

Any Banner user who teaches a course or is enrolled in a course will have a Blackboard Learn account. In addition, most active staff employees also get accounts. Non-Banner users within non-Banner courses will have to be manually created and username with password will be forwarded to appropriate parties.

How do I log in to Blackboard Learn?

Using your UNCW e-mail username (without the @uncw.edu) and your e-mail password, log in to https://learn.uncw.edu. If you have a non-Banner account, you should have been provided with your username and password.

Is there an Instructor’s Guide?

Blackboard provides a Blackboard Learn Instructor Guide to get you started. In addition, UNCW provides support at the Blackboard Learn support site.

Can I change my UNCW password in Blackboard Learn?

Your UNCW password cannot be changed within Blackboard Learn. However, you can change your UNCW password at anytime by visiting the “System Login” Web page and following the instructions. Once changed, it is automatically reflected in Blackboard Learn.

Students are enrolled in the class, but it doesn't show up in their list of courses. Why?

Usually the reason a course is not showing up is that the instructor of the course has not made it available. Check your SeaNet roster. Double check e-mails from instructors regarding course availability. If you course is not listed on the first day of class, contact your instructor. Also, if you are newly enrolled, please allow 24 hours for your enrollment to update Blackboard Learn. If the issue still has not been resolved, please notify the TAC (tac@uncw.edu).

How do you export and / or archive a course? (Backing up course)

Please refer to the following instructions:
Course Export, Course Archive and Export and Archive - a Comparison.

What browser should I use?

Blackboard works most efficiently and is most stable using the latest version of Mozilla Firefox. Please visit “Supported Browsers & Operating Systems” for more specific information regarding your browser and operating system.

When are students added to courses?

Students registering for Banner courses will normally be populated in Blackboard Learn within 24 hours.

How do I make my course unavailable to students while I load content?

Course shells created via Banner feed are automatically set to available. In order to set the status of your course to “not available”, please follow the same instructions in the video “Making your Course Available” but select the NO option on the Make Course Available field.

Why should I do a Grade Book backup?

Your grade book within your Blackboard Learn course is the most crucial part of your course and the most damaging if components are lost or deleted. ITS highly recommends that you backup your grade book on a regular basis, especially when significant changes take place. Please refer to the Grade Book Backup document for instructions.

What if I want to see my course’s content as my students would?

To provide instructors with the ability to view their course content from the student’s perspective, ITS has created “dummy student accounts” for each instructor listed in Banner. As an instructor, you have the ability to add your dummy account to your course and then log into Blackboard Learn with that dummy account. Please refer to the Dummy Student Accounts document for additional information.

How much disk space will my course have?

In Blackboard Learn courses must have a size limit placed on each course. ITS has made an attempt to allocate enough space to accommodate the average course requirements. Exceptions will be made! Please refer to the Course Size Limit document for additional information.

How can my students find out more about using Blackboard Learn?

There is a UNCW Blackboard Learn tutorial that is available to all students within SkillPort. This course can be assigned to your class and reports can be generated to track the student’s progress. For more information on how to assign this course to your students, please contact the TAC (tac@uncw.edu). Blackboard also provides on demand videos for students at http://ondemand.blackboard.com/students.htm.