1. What is ResNet?

   ResNet is a service provided by ITSD and Housing and Residence Life to assist students living at UNCW with network connection problems. If you have a UNCW network connection issue, a ResNet technician can assist you.

2. Where is ResNet available?

   ResNet assistance is available in all the Residence Halls at UNCW.

3. What does ResNet support?

   ResNet supports only the network connection through UNCW ’s network. The technicians are responsible for helping you connect to the campus network and the Internet. They are not responsible for troubleshooting any other problem you may have with your computer or printer.

4. What are the minimum recommended computer requirements in order to function on the campus network?
   
   First and most importantly, you need to have your own computer with an Ethernet card. Secondly, the following are the minimum required specifications for:
• Windows Computer
  • Core 2 Duo 2.8 GHz or greater (for Desktop)
  • Core 2 Duo 1.66 GHz or greater (for laptop)
  • 2 GB memory (RAM) or greater
  • 80 GB Hard Drive or greater
  • Symantec Antivirus software (provided by UNCW)
  • 10/100 or faster Ethernet card
  • 20-25 foot network cable
  • For laptops you will want an 802.11g wireless card
• Macintosh:
  • OS x 10.x or greater
  • Intel G5 Dual 2.0 GHz or 1.8GHz, or greater (for desktop)
  • 1.25 GHz or 1.8GHz Duo, or greater (for laptop)
  • 2 GB of memory or greater
  • 80 GB Hard drive
  • Symantec Antivirus software (provided by UNCW)
  • 10/100 or faster Ethernet card
  • 20-25 foot Network cable
  • For laptops you will want an 802.11g wireless card

If you are unsure your computer meets these requirements, the ResNet staff will help you check your system.

5. What do I do if I am experiencing problems with my network connection?

Call the Technology Assistance Center (TAC) at 910-962-4357 (HELP).

6. Can I use other Operating Systems (Unix, Mac, etc.) on the campus network?

   You can use other operating systems, but they may not work ideally on the campus network. Additionally, students are responsible for the maintenance of their personal computer, peripherals, and any software brought to campus.

   We recommend that you bring all CDs that came with your computer in case the computer, peripheral, or software needs to be reinstalled.

7. If I had a network connection last year do I need to sign up again?

   Yes, each time you switch rooms, replace your computer or begin a new academic year. All students living on campus must register their network connection at the beginning of every fall semester. Once you are a registered user, the ResNet staff can troubleshoot any problems more efficiently.

8. What information do I need if I want to do the job myself?

   Just make sure you are set up to obtain an IP automatically and then register your computer. Until you are registered your Internet connection will be restricted to campus sites only.

9. What is an IP address?

   An IP (Internet Protocol) number is a method of identifying your computer to the world and to let the world know where to send any information you have requested. They look like this: 10.1.2.12. Your IP is a unique identifier. Thanks to Computing Services we have a method of dynamically issuing IPs through a method called DHCP. DHCP does this by leasing an IP to each requesting computer from a pool of numbers. As a result of this system, we do not issue static IP’s. Besides having the IP as a unique identifier for each computer, the Ethernet adapter card has a unique number as well. This is called the Ethernet or MAC address and looks similar to 00:A0:C9:E6:0E:69. It also allows us to track any problems that get reported.

10. If I have a problem can a ResNet technician come over today?

    Appointments are scheduled on a first come first serve basis. We will do our best to assist you as quickly as we can.

11. Is there anything stating what I can and cannot do with my internet connection?

    Yes, the university has a Responsible Use of Electronic Resources Policy (PDF) that you are required to read and be familiar with.

12. Is my computer guaranteed to connect to the campus network?

    Not all computer systems are designed to be connected to a network. The ResNet staff will do everything they can to assist you, no matter what your operating system and/or platform, but there may be times when a system is incompatible with the supported adapters or software.