Frequently Asked Questions

 

    About My UNCW One Card

1. How do I get my UNCW One Card?
2. How do I pay for my  UNCW One Card?
3. How much does a replacement UNCW One Card cost?
4. What if my UNCW One Card is lost or stolen?
5. If I forgot my card, can I get a temporary card?
6. What are departmental cards?

    Seahawk Buck$

7. What are Seahawk Buck$?
8. Where can I use my Seahawk Buck$?
9. How can I deposit money on my Seahawk Buck$?
10. I am an employee. Can I use payroll deduction to deposit funds on my Seahawk Buck$?
11. Can I withdraw money from my Seahawk Buck$?
12. How can I close my Seahawk Buck$?
13. How do I know how much money is left on my Seahawk Buck$?

   Meal Plans and Food

14. What are Food Dollars, and where can I use my Food Dollars?
15. What are the advantages of meal plans?
16. How do I sign up for a meal plan or add Food Dollars to my current meal plan?

    Door and Gate Access

17. How can I get door access privileges on my UNCW One Card?
18. What should I do if my UNCW One Card does not work in the Student Recreation Center?
19. Why won't my UNCW One Card work in the parking gates?


1. How do I get my UNCW One Card?

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2. How do I pay for my  UNCW One Card?

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3. How much does a replacement UNCW One Card cost?

All replacement cards are $20.00.


4. What if my UNCW One Card is lost or stolen?

Lost or stolen cards should be reported immediately so that the card may be deactivated. You can report your lost or stolen card by :


5. If I forgot my card, can I get a temporary card?

Yes, you may request a temporary card.  Proper ID is needed when requesting a temporary card. The temporary card is valid for 3 days from the time it is requested.  The temporary card must be returned to reactivate your UNCW One Card.  Cardholders who do not return temporary cards will be charged $20.00

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6. What are departmental cards?


7. What are Seahawk Buck$?

The Seahawk Buck$ account is a flexible spending account, available to all cardholders (students, faculty and staff, alumni, retirees, trustees, family members and guests).  Seahawk Buck$ turn your UNCW One Card into an on-campus debit card. Seahawk Buck$ eliminate the need to carry cash on campus. 

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8. Where can I use my Seahawk Buck$?

Seahawk Buck$ can be used at any point-of-sale location on campus!

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9. How can I deposit money on my Seahawk Buck$?

You may also make deposits to your (or your student's) Seahawk Buck$ account:

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10. I am an employee. Can I use payroll deduction to deposit funds on my Seahawk Buck$?

Yes, you may elect to have payroll deduction. Simply fill out a payroll deduction form at Human Resources, and you can have funds automatically put into your Seahawk Buck$ on every payday.

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11. Can I withdraw money from my Seahawk Buck$?

No, you are not permitted to withdraw monies from your Seahawk Buck$ account.

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12. How and when can I close my Seahawk Buck$?

All cardholders are responsible for closing their account if they wish to be refunded.  To close a Seahawk Buck$ account, the cardholder must fill out a Seahawk Buck$ Refund Request Form and return it to the Auxiliary Services Office. When a Seahawk Buck$ account is closed, refunds will be given for a balance greater than $5.00.  Refunds are adjusted for any outstanding charges on the student's account.


The account may be closed at anytime - if there is a balance greater than $5.00; however, once the account is closed, it may not be re-opened until the next semester. All refunds are subject to the student's account receivable, and all checks are mailed to the permanent mailing address.  

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13. How do I know how much money is left on my Seahawk Buck$?

The student's balance is shown every time the UNCW One Card is used.  The student may also check his or her balance  at the Seahawk Buck$ kiosk locations (Randall Library and Fisher University Union), the Auxiliary Services Office or via the UNCW One Card Online Management Center at https://uncwonecard-sp.blackboard.com/eAccounts/AnonymousHome.aspx.

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14. What are Food Dollars, and where can I use my Food Dollars?

Food Dollars work as a debit card and may be used at any food service location on campus.

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15. What are the advantages of meal plans?

UNCW offers a great variety of meal plans to choose from -- all tailored to fit the busy schedules of students and faculty/staff members. Whether you are eating on campus several times a week, or just grabbing the occasional bite, a meal plan can save you time and money. With meal plans, there’s no need to carry cash or a credit card; it’s all on your UNCW One Card.

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16. How do I sign up for a meal plan or add Food Dollars to my current meal plan?

Students:

Logon to mySeaport at http://myseaport.uncw.edu/. Then follow these steps:

Faculty/Staff:

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17. How can I get door access on my UNCW One Card?

Door access will only be granted upon receiving a request from the authorized personnel for that building/department.

For additional information on door access for students, click here.

For additional information on door access for faculty/staff, click here.

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18. What should I do if my UNCW One Card does not work in the Student Recreation Center?

If your UNCW One Card does not work in the Student Recreation Center and you are a full-time permanent faculty/staff or a student:

(1) Visit the Auxiliary Services office in the Warwick Center, OR
(2) Contact Susie Goodrum at 910-962-3564 or e-mail AccessMgmt@uncw.edu.

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19. Why won't my faculty/staff UNCW One Card work in the parking gates?

 

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