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Important Messages!!

E-bills for fall pre-registration will be issued on July 17, 2014. Payment is due August 6, 2014. Non-payment of this bill by August 6, 2014 will result in Fall classes being cancelled.

Frequently Asked Questions

Sections covered in this FAQ page are:

TealPay
E-Refund
Bills and Payments
Financial Aid Payments
Student Contact Responsibilities
Tax Information
Credit Card Convenience Fee


TealPay:

Does the student need to be registered for a specific number of credit hours to use the plan?

No, a payment plan can be used by any registered student with current term charges.

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Are there any charges the plan will not cover?

Any charges that are posted to the student account during enrollment are factored into the installment amount. Please note that during the semester if a new charge has been approved by the VCBA to reflect on the student account the charge will not be included in your original plan due to you already being enrolled. It will be the student or authorized users responsibility to either manually include in monthly payments or to pay outside the plan.

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Is there a way to use the payment plan for only a specific charge?

No, all charges posted to the student account are factored in the installment amount.

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Can I sign up for the Spring semester at the same time as the Fall?

No, you are only allowed to sign up for a plan for the current term. You must re-enroll for the next term if you are interested in a payment plan.

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Do the payments continue to come out of my account once the plan has ended?

No, if you choose to set up scheduled monthly payments, payments are deducted from your account only through the duration of the plan.

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Does the person paying for the plan have to be set up as an authorized user on my E-Bill account?

Yes, set up your authorized users in E-bill. The tab is located at the top of the page. This provides access to parents, grandparents, or anyone who you want to have access to your account information. If you do not pay your bill yourself then this is an important part of the set up process. Authorized users will be able to view, pay and receive email notification of due dates and reminders on your billing activity. They may also print a copy of your current bill.

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Can my divorced parents each have their own payment plan?

No, there is only one plan per student per term.

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Can I pay for two students at one time?

No, you are only able to pay for one student at a time. You will have to log into one student's account, make the payment and then log into the other student's account to make his/her payment.

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How am I notified of my current payment amount?

Students and authorized users will be notified via email when changes are made to your student account balance that will result in your payment amounts increasing. An email is generated to the email of the person who sets up the plan.

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Am I able to pay for study abroad trips with the payment plan? If so, does it follow the Student Accounts due dates or the trip due dates?

Any charge posted to the student account is factored in the installment amount. The TealPay due dates must be followed.

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Can a large remaining Seahawk Bucks balance be applied to our payment plan?

Yes, contact Auxiliary Services to have a credit issued toward your account. This credit will decrease your next installment.

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Is there a way to ask for an extension of the due date if my monthly payment drastically increases?

No, due dates are final. Try to anticipate charges that may not be included in your plan when it is set up as occasionally charges may post to the account later (i.e. student adds classes, signs up for meal plan, changes dorm, financial aid adjustments, etc.)

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If I know that I am receiving a scholarship later in the semester, can I deduct that at the beginning of the payment plan?

No, you will have to pay the enrollment fee, plus the down payment based on the balance on the account at sign-up. When the scholarship is posted your future monthly installments will be reduced equally.

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What happens if I am late making my scheduled monthly payment?

If no payment is made within 5 days of the payment due date, you will be charged a $5.00 late fee. There is no grace period for summer plans.

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Can I cancel the plan at any time? Is there an early termination fee?

If you would like to cancel your plan contact an administrator at TealPay@uncw.edu or 910-962-4281 option 5. There are no early termination fees.

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What can cause my classes to be cancelled?

If your down payment or any installments have been returned for insufficient funds or have not been paid by the due date, your classes may be dropped for non-payment.

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E- Refund:

How do I set up my E-refund account?
Can I choose not to use E-refund to receive my refunds?
What types of accounts can I use for my E-refund?
Can refunds be sent to parents?

How do I set up my E-refund account?

  • Please watch this quick Tutorial regarding E-refund account setup.

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Can I choose not to use E-refund to receive my refunds?

ALL students are strongly encouraged to use E-refund as it is safe, easy, and the fastest way to get your refund. Students that do not set up an E-refund profile will eventually be issued a paper check which must be picked up during specific hours at the Cashier’s Office. Paper check refunds will be processed after all E-refunds, so delays should be expected.

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What types of accounts can I use for my E-refund?

Refunds can be directly deposited into a checking or savings account that is setup in E-bill. Bank account & routing numbers must be entered during the E-refund setup process.

If you bank with a credit union, call them to confirm the correct account and routing numbers as they may be different than those on your paper checks.

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Can E-refunds be sent to parents?

Yes, but only students have the option to setup the E-refund account. However, parents and students should coordinate whether the refund should go to the student or parent and setup the appropriate bank account in E-bill. E-refunds will be sent to the bank account setup in E-bill regardless of the name on the account.

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Bills and Payments:

What are my payment options?
Is there a transaction fee for using a credit card to pay my bill?
When and how are bills sent?
How much do I pay if I plan on dropping a class or making changes to my charges? What is the late payment charge?
What are mandatory and ed/tech fees?
How much should I pay if I expect my residency status to be changed?
Can I use my Seahawk Bucks$ account to pay my student account?
Will my tuition and fees be refunded to me If I have registered and find out I can not attend?
How do I pay with my 529 plan?
What if my 529 payment will not arrive until after the bill due date?

What are my payment options?

  • Pay online through E-bill using a VISA or Mastercard (subject to a convenience charge of 2.75%). Payments post immediately.

Mastercard Visa Image

"Free" methods of payment (no 2.75% convenience charge)

  • Pay online through E-Bill using your checking account, payments post immediately.

  • By mail - Print the E-Bill statement and mail payment to:

UNCW
Attn: Cashier’s Office
601 S. College Road
Wilmington, NC 28403-5926

Please allow 5-6 days for mail delivery. All payments should include the student name and ID number to ensure correct and timely processing.

  • In person - Pay by cash or check at the Cashier’s Office located in the Warwick Center. The student account will be credited immediately when paying in person. Be sure to bring your ID card. You may use the student computer outside of the Cashier's Office to make online payments.

 

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Is there a transaction fee for using a credit card to pay my bill?

Yes, credit card payments made online through E-bill will be assessed a 2.75% or a minimum of $3.00 non-refundable transaction fee.

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When and how are bills sent?

Electronic bill notifications (emails) are periodically sent to students and authorized users informing that a billing statement is available. Recipients of the email are expected to login to E-bill to view the bill. Students are responsible for checking email for electronic bill notification and making payment on time. Failure to pay the Student Account balance by the due date will result in class cancellation.

The Student Accounts Office uses the student's UNCW email account to contact any student with a balance. The student can also set up reminders in both email and in E-bill. It is the student's responsibility to check their UNCW email on a regular basis to prevent any problems with their account. If you set up an authorized user in E-bill, that person will also receive various emails from Student Accounts.

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How much do I pay if I plan on dropping a class or making changes to my charges?

Payment is required for the current account balance. A refund will be issued if there is an overpayment to the account.

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What is the late payment charge?

Failure to pay or make payment arrangements by the bill due date will result in class cancellation. Students that have had their classes cancelled will receive an email informing them of the steps needed for class reinstatement. Students initiating the class reinstatement process will be charged a $75 reinstatement fee.

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What are mandatory and ed/tech fees?

These fees are determined by the UNCW Board of Govenors and are applied to all registered students. Please view the Tuition and Fees rate Schedule for the allocation breakdown.

Mandatory Fee Allocation

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How much should I pay if I expect my residency status to be changed?

If a residency appeal decision has not been reached by the due date it is the student's responsibility to pay the full out-of state tuition amount to avoid class cancellation. If the student is later granted in-state residency a refund will be issued to the E-refund account. All questions regarding residency should be directed to the Admissions department for newly enrolled students. Contact the Registrar's Office if you are a current student seeking residency changes. Students may want to consider using a payment plan while they are appealing their residency so that their course schedule is not dropped for non-payment.

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Can I use my Seahawk Buck$ account to pay my student account?

This account and the Student Account are two separate accounts. You can not directly use your Seahawk Buck$ dollars to pay for charges on your student account. For questions regarding your Seahawk Buck$ accounts or to apply a credit to your student account, please contact Auxiliary Services at 910-962-3560.

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Will my tuition and fees be refunded to me if I have registered and find out I can not attend?

If you drop all of your classes before the end of the Drop/Add, you will receive a full 100% credit for your tuition and fee charges for the class(es) dropped.

Individual class withdrawals after Drop/Add ends are not refundable. Students completely withdrawing from the University may receive a credit depending upon the official withdrawal date. Please contact the Financial Aid Office before withdrawing as your issued aid may be impacted.

Please note: Tuition credits are not available after the end of Drop/Add for Summer sessions.

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How do I pay with my 529 plan?

Withdrawals from a 529 plan take time to process, please be acutely aware of the tuition due date to avoid class cancellation. Contact your 529 Plan and ask what information is required to release payment. Typically, plans will request the completion of a Withdrawal Request Form to indicate how much you want withdrawn. Payment should be mailed directly to the University (in most cases) to:

UNC Wilmington
Attn: Cashier's Office
601 S College Road
Wilmington, NC 28403-5926

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What if my 529 payment will not arrive until after the bill due date?

For 529 payments that may arrive after the bill due date, students can have their classes held if the student or bill payor provides adequate documentation to Student Accounts prior to the tuition bill due date. Documentation should clearly show that the 529 funds are available and payment is in process. Documentation should be emailed to:

studentaccounts@uncw.edu or faxed to 910-962-7402

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Financial Aid:

What should I do if I am expecting Financial Aid to cover my balance?
I did not want to use Financial Aid, why is it applied to my bill?
I applied for Financial Aid but it is not shown on my bill?
How will I receive the excess funds after my charges are paid from my Financial Aid?

What should I do if I am expecting Financial Aid to cover my balance?

Please confirm on SeaNet the accepted financial aid will pay your full balance due and all requirements have been met. If your aid is sufficient (enough to cover your balance) you do not have to do anything with your bill. (Classes will NOT be dropped, no registration holds, etc,.) If your aid is NOT sufficient, you will be responsible to pay any amount not covered by your financial aid. If your aid has not been approved/authorized, you will need to pay in full by the due date. If financial aid is awarded later, a refund will be issued to your E-refund account.

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I did not want to use Financial Aid, why is it applied to my bill?

If a FAFSA has been completed & you listed UNCW's school code 002984 on the FAFSA, then UNCW processed financial aid for you. The Office of Scholarships & Financial Aid applies the awarded amounts toward your account. It is up to you to contact the Office of Scholarships & Financial Aid to let them know you do not want to receive the awarded amounts.

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I applied for Financial Aid but it is not shown on my bill?

First, check SeaNet to ensure all requirements (Title IV Authorization, Master Promissory Note, etc.) have been met. If your aid still has not posted to your Student Account then contact the Office of Scholarships & Financial Aid at finaid@uncw.edu or 910-962-3177.

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How will I receive the excess funds after my charges are paid from my Financial Aid?

All student refunds will be distributed through your student account. Please be sure your permanent address on SeaNet is valid and that you have set up an E-refund checking or savings account. In the event that you do not set up an E-refund account, a paper check will be issued. Checks may only be picked up on Friday between 2-4 p.m. at the Cashier's Office in the Warwick Center.

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Student Contact and Responsibities:

How does the University contact me regarding my account?
How do I set up my E-billing profile?
How do I change my mailing address on my student account?

How does the University contact me regarding my account?

The Student Accounts Office uses the student's UNCW e-mail account to contact any student with a balance. The student can also set up reminders in both e-mail and in E-bill. It is the student's responsibility to check their UNCW e-mail on a regular basis to prevent any problems with their account. If you set up an authorized user in E-bill, that person will also receive various emails from Student Accounts.

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How do I set up my E-bill profile?

  • Go to www.uncw.edu/E-bill. Your login information is your UNCW student ID number and your current 6 digit SeaNet pin number.
  • Select the "My Profiles" tab at the top of the page.
  • Set up your Payment Profile for quick access to saved payment methods you can use to pay your account.
  • Set up your authorized users page. The tab is located at the top of all of the pages. This provides access to parents, grandparents, or anyone who you want to have access to your account information. If you do not pay your bill yourself then this is an important part of the set up process. Authorized users will be able to view, pay and receive email notification of due dates and reminders on your billing activity. They may also print a copy of your current bill.
  • Congratulations! You have completed E-bill set up and are ready to use this process to view, print and pay your bills.

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How do I change my mailing address on my student account?

Address changes can be made through SeaNet. Incorrect address information can delay or prevent important mailings, such as tax forms or important messages from reaching you. Please check your account to make sure we have the proper mailing address.

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Credit Card Convenience Fee

1. Why does UNCW charge a convenience fee for processing credit card transactions?
2. Is the convenience fee refundable if the credit card payment is refunded?

1. Why does UNCW charge a convenience fee for processing credit card transactions?

Historically, the costs associated with credit card use were absorbed by the University. As a result of budget reductions, the University chose to impose the convenience fee to defray these costs rather than divert limited remaining resources from instructional activities. We recommend using Financial Aid or one of the other payment options to avoid paying the convenience fee.

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2. Are the convenience fees refundable if the credit card payment is refunded?

The convenience fee is non-refundable.

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UNC Wilmington | 601 S. College Road, Wilmington NC 28403 | 910.962.3000 | About this Site | Copyright Notice | Feedback | Page maintained by:  S. Hendricks [ hendricksl AT uncw DOT edu ]