ULC Office Policies

Resource Library

The University Learning Center maintains a library of textbooks, CD-ROMs, style guides, and other materials that may be of use to you during tutoring or in preparation for your sessions.  Most of these materials are located in the bookcases in the lobby and/or in the tutoring rooms.  You are free to use these materials while in the center and to check them out. Circulation schedules may vary depending on the popularity of a particular item. If you find that you need a specific textbook not currently in the resource library, please complete a Textbook Request Form and leave it with the Office Manager.  The Office Manager will contact the publisher and request a copy to add to the library.

Computers & Laptops

The computers in the lobby are for student use only - they are only to be used to schedule appointments. The computers in the Math Lab & Writing Lab are for general use by both tutors and students at any time.  However, priority is always given to ULC business, including Study Skills diagnostics. Please defer to student needs when working in the Labs.  Laptops are to be used by tutors or staff only.  Never download or save anything on these computers - all computers are automatically wiped clean every night so anything saved or downloaded will be lost. If you need software downloaded to work with your tutee, let your Supervisor or the front desk know.

E-Mail

All tutors are expected to use and regularly check their UNCW e-mail account.  No other e-mail address will be utilized by this office for any matter pertaining to ULC business.

Food & Beverage

The ULC kitchen (at the back of DE 1056) is available to all tutors for preparing and eating food. Please always clean up any mess that you make in the kitchen and always label anything you leave in the refridgerator. You may use the reception area to eat as well; however, please remember that this is the lobby for the University Learning Center. 

Punctuality  

You are expected to arrive early to ensure that your tutee is not waiting for you while you prepare to start working (arrive at least 5 minutes early).  Adhere to your regular schedule of availability and/or your shift.  Always call the receptionist if you are going to be late.

Whenever you have questions or concerns, do not hesitate to ask a staff member for assistance.  Our office staff is always here to help you.  

Immediately let the front desk staff know about any changes to your schedule.


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